COVID-19 Resources and Information

Helping you understand COVID-19, your coverage and support

Blue Cross and Blue Shield of North Carolina (Blue Cross NC) is taking steps to help our members stay healthy and get the care they need. We will continue to respond to this crisis to best serve our members and support doctors, nurses and hospitals.

For the latest updates on COVID-19, check out our blog. Read our latest blog posts.

Ways We're Supporting Our Members During COVID-19

No cost-sharing for COVID-19 testing

Coverage for Telehealth, phone, or virtual visits with primary care and specialty doctors

The vaccine is available at no cost to all members

COVID-19 Vaccines: What You Need to Know

COVID-19 vaccines and boosters that are FDA approved, including for emergency use authorization (EUA), are available at no cost for all members, both during the public health emergency and after.

Vaccines are an important tool to stop the spread of COVID-19, and we encourage everyone to get vaccinated.

Visit myspot.nc.gov for the most up-to-date information about the COVID-19 vaccines.

For more information, check out our COVID-19 vaccines page.

Your Guide to Getting Tested

We’re covering, with no cost-share to members, COVID-19 tests performed in labs or at-home that are consistent with CDC guidance and meet the following criteria:

The test has been cleared, approved, or given emergency use authorization (EUA) by the FDA
The individual being tested has undergone an Individualized Clinical Assessment
The test must be issued by a licensed or authorized health care provider or a licensed or authorized provider must refer an individual to take the test

According to NCDHHS, anyone who has symptoms of or has been exposed to COVID-19 should get tested as soon as possible. To find a testing site in your community, go to Testing | NC COVID-19 (ncdhhs.gov).

We encourage you to speak with your primary care provider if you have questions about COVID-19 testing.

Don't delay. Get the care you need now.

It’s important to keep your total health top-of-mind during this time. If you have a chronic illness, an emergency or need health care for something else, don’t delay your care. Call your doctor to learn of any protocols they are following and schedule visits that you feel comfortable with. Ask about virtual visits or contactless waiting to make sure you get the care you need in a way that you feel safe. Doctor’s offices are following strict health and safety guidelines to make sure you can feel comfortable getting routine care.

Care that should not be delayed:

Flu Shots
Routine Physicals
Cancer Screenings

Childhood Vaccinations
Mental Health Screenings and Treatment
Preventive Care

We are committed to carrying out actions to assist our members and community in the face of COVID-19. We will continue to reevaluate and take recommendations from the CDC into consideration.¹

Vaccine InformationLearn more about COVID-19 vaccines so you can make informed decisions about your health.

COVID-19 Community SupportFind out how we are helping our North Carolina communities navigate COVID-19.

COVID-19 FAQsQuestions and answers about COVID-19.

1

All announced COVID-19 measures apply to Blue Cross NC’s fully insured, Medicare Advantage and Federal Employee Program members. Drug coverage and pharmacy changes apply to Blue Cross NC’s Medicare Part D members. Self-funded employer groups have the option to include the waiver of costs and prior approval for COVID-19 treatments in their employees’ plans. Cost-share waivers for testing and screening are in line with the federal Coronavirus relief package approved and signed into law on March 18, 2020 and apply to self-funded plans. Blue Cross NC is consulting with self-insured employer groups with regard to revising their benefits.
U38768 11/21